Job from partnerDescription of the job
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The role on offer from our Client : APS6 Clinician - Client Assist Location: Brisbane (Hybrid - Office and Work from Home)
Hours: Rostered shifts between 7:00am and 7:00pm, Monday to Friday
Classification: APS6 level
Employment Type: Ongoing or Non-ongoing
About the Opportunity
Join our Goverment Client, a leading provider of mental health services supporting Australian veterans and their families. The Client Assist Contact Centre is the national gateway to Open Arms services, providing immediate intake, assessment, triage and referral to regional offices for ongoing care.
As a Clinician - Client Assist, you will play a vital role in delivering responsive, telephone-based mental health support to those who have served our nation. Working within a hybrid model, you will provide high-quality clinical services through phone-based intake, assessment, triage, and brief interventions, connecting clients to the right supports across Australia.
This is an opportunity to make a real difference in the lives of veterans and their families while being supported through ongoing professional development, funded clinical supervision, and a collaborative national network of skilled clinicians.
Key Responsibilities
In this role, you will:
- Deliver high-quality intake, risk assessment, and intervention services via telephone to eligible Open Arms clients.
- Conduct triage and referral to regional offices, ensuring timely and appropriate access to counselling and support.
- Support regional teams by reviewing and endorsing client suitability for services in line with Open Arms guidelines.
- Maintain accurate and confidential client records within the Client Management System, including progress notes and care plans.
- Participate in regular clinical supervision, professional development, and team meetings.
- Work collaboratively with colleagues, family members, and external providers to ensure coordinated care.
- Uphold APS Values, Open Arms policies, and ethical clinical standards in all aspects of your work.
- Proven experience providing intake, assessment, and evidence-based brief interventions in a mental health setting.
- The ability to deliver trauma-informed, client-centred care to individuals presenting with complex or high-risk needs.
- Strong documentation and IT skills, with the ability to navigate multiple systems confidently.
- The capability to remain calm and effective when responding to clients in crisis.
- A collaborative approach, contributing positively to a supportive and professional team culture.
- Professional Registration:
- Full registration with AHPRA as a Psychologist, Occupational Therapist, or Registered Nurse, or
- Membership with the AASW as a Social Worker, or
- A Master's qualification in Counselling and registration with PACFA (Registered Clinical Counsellor) or ACA (Level 3 or 4).
- Contribute to a meaningful national mission supporting those who have served Australia.
- Access funded clinical supervision and ongoing professional development.
- Work within a supportive and multidisciplinary national team.
- Enjoy flexibility through a hybrid work model.
Apply now to become part of a national team dedicated to improving the mental health and wellbeing of veterans and their families. If you or anyone you know is interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Alternatively, you can email your CV directly to Write to the company or contact me on 0474 004 922.
Please note - Only shortlisted candidates will be contacted and all applicants must have full working rights.
