Job Access Facilitator, East Brisbane

As the Assess Facilitator, you will be responsible for assessing risk associated with heavy vehicle access, provide advice to all parties involved in the permit process and manage the timely delivery of heavy vehicle permit applications, you will work closely with internal and external stakeholders to deliver top-notch service, while navigating heavy vehicle legislation and regulatory requirements.

Key Responsibilities:

• Application Progression: Review and manage permit application processes for various vehicle classes and combinations, ensuring timely, accurate, and efficient progression.
• Demand Management: Assist in the development and implementation of demand management strategies to ensure cost-effective service delivery to customers, the heavy vehicle industry, and government partners.
• Stakeholder Relationships: Build and maintain strong, effective relationships with industry representatives, customers, and government partners to enhance collaboration.
• National Vehicle Access: Contribute to advice provided to the Access Leadership Team to improve vehicle access across the transport network at a national level.
• Negotiations and Conflict Resolution: Engage in negotiations and manage customer complaints, fostering professional relationships with federal, state, and local government agencies, industry bodies, and other key stakeholders.
• Customer Advice: Provide clear and accurate advice on the vehicle permit application process, vehicle standards, and regulatory requirements, including the HVNL, road, vehicle, and travel conditions.
• Exceptional Service Delivery: Deliver outstanding customer service, ensuring all stakeholders receive accurate, timely information while effectively managing risks.
• Confidentiality and Compliance: Ensure the secure management of confidential information and adherence to relevant legislative and corporate policy requirements.
• Team Contribution: Work collaboratively with your team to meet and exceed customer service standards, contributing to process improvements and consistent service delivery.
• Workplace Safety: Comply with WH&S policies and procedures, promoting a safe and healthy work environment.

Skills and Capabilities:

• Customer Service Excellence: Proven ability to provide high-quality customer service and work collaboratively with team members to meet service standards.
• Interpersonal Skills: Strong relationship-building abilities, with experience managing and nurturing relationships with customers, key stakeholders, and government agencies.
• Written Communication: Exceptional written communication skills, including the ability to clearly articulate complex issues, risks, and outcomes in reports, briefings, business cases, and service level agreements.
• Priority Management: Ability to manage multiple priorities effectively while maintaining attention to detail and meeting deadlines.
• Problem Solving and Analysis: Strong analytical, problem-solving, and decision-making skills, applying sound judgment in complex situations.
• Legislative Knowledge: Ability to rapidly acquire and apply knowledge of the NHVR, relevant legislation, and regulatory policies.

Qualifications and Experience:

• Experience in the heavy vehicle industry and regulatory compliance.
• Proven track record in a customer/client-focused commercial organization.
• Relevant qualifications in business management, transport and logistics, project management, or leadership.

For further information regarding the role responsibilities along with the required skills and capabilities, please refer to the attached position description.

Apply with your CV and cover letter. Applications close 5pm, 6 November 2025.